VIRTUAL ASSISTANT | TECHNICAL SUPPORT | CUSTOMER SUPPORT | CRM & ADMINISTRATIVE

Customer Support professional with over 8 years of experience assisting US-based customers through phone, email, and chat. Experienced in handling inquiries, troubleshooting issues, managing CRM systems, processing requests, and providing timely solutions while maintaining excellent customer service and satisfaction.

Data Entry and Data Analyst professional with experience in managing, organizing, and maintaining accurate records. Skilled in inputting and updating lead information, validating data, performing data research, maintaining CRM databases, and ensuring data accuracy to support business operations and decision-making.

Email Support Specialist with experience handling customer inquiries, managing high-volume email tickets, and providing timely and accurate resolutions. Skilled in CRM management, troubleshooting, documentation, and delivering professional support while ensuring customer satisfaction and efficient communication.

Appointment Setter with experience in lead generation, prospect outreach, and scheduling appointments for US-based clients. Skilled in qualifying leads, managing CRM records, handling follow-ups, and communicating professionally to increase engagement and support sales goals.