Customer Support | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $2.99/hour ($576.00/month)

Associates degree

Last Active

June 25th, 2026 (yesterday)

Member Since

August 2nd, 2021

Profile Description

Hi! I’m Shiela, a customer service and administrative support professional with years of experience handling customer accounts, order management, troubleshooting, reservations, social media management, and e-commerce support. I’m passionate about providing excellent customer experiences, solving problems efficiently, and helping businesses stay organized and productive.

I have experience working with telecommunications, hospitality, e-commerce, and retail accounts, where I handled inbound and outbound customer concerns, billing inquiries, account management, reservation support, order tracking, refunds, and escalations. I also worked as a Tier 2 support representative, assisting customers with more complex issues while maintaining professionalism and empathy.

In addition to customer service, I have experience in social media management and e-commerce support. I managed social media accounts, created content using Canva, handled audience engagement, processed customer orders, tracked shipments, maintained records, and resolved customer concerns such as returns and refunds.

My strengths include:

* Customer Support & Customer Satisfaction
* Administrative Assistance
* Email & Chat Support
* Order Management & Tracking
* Account Management
* Problem Solving & Troubleshooting
* Data Entry & Documentation
* Social Media Management
* Communication & Time Management

I’m a fast learner, highly organized, detail-oriented, and committed to delivering quality work. I can work independently or as part of a team, adapt quickly to new systems, and maintain a positive attitude even in fast-paced environments.

I am currently looking for long-term opportunities where I can contribute my skills, grow professionally, and help businesses provide outstanding service to their customers.