Jonathan

CSR, TSR, ORDER MANAGEMENT and PSA

Verified

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Overview

Looking for full-time work (8 hours/day)

at $8.31/hour ($1,600.00/month)

Bachelor's degree

Last Active

June 25th, 2026 (today)

Member Since

July 19th, 2021

Profile Description

Customer Service and Administrative Support professional with 18 years of experience across BPO, back-office operations, and remote work environments. I bring a strong background in customer service excellence, client relations, dispatching, sales support, and operational administration, supporting both frontline teams and business owners.

I have extensive experience serving as the primary point of contact for customers and clients, handling inquiries, resolving escalations, managing schedules, processing orders and invoices, and ensuring smooth day-to-day operations. Known for my calm, professional communication style, I consistently deliver positive customer experiences while meeting deadlines in fast-paced environments.

With hands-on experience in CRM systems, lead management, dispatch coordination, invoicing, collections, and reporting, I am highly organized, detail-oriented, and comfortable juggling multiple priorities. I work well independently in remote setups and collaborate effectively with cross-functional teams, account managers, technicians, and leadership.

I am tech-savvy, adaptable, and results-driven, with a strong commitment to service quality, process improvement, and client satisfaction. I am seeking opportunities where I can contribute my customer-centric mindset, administrative expertise, and operational support skills to help businesses grow and operate efficiently.