Mercy

Virtual Assistant/Intake Specialist/Client Relations/CSR/TSR

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Overview

Looking for full-time work (8 hours/day)

at $7.70/hour ($1,355.20/month)

Computer System Designs and Programming
(Associate Graduate 2007) 

Last Active

March 27th, 2024 (yesterday)

Member Since

July 18th, 2021

Profile Description

Experienced Virtual Assistant, Client Relations Officer, Medical Virtual Assistant, Insurance Verifier, CSR, Technical Support Analyst, Email management, Chat support and SMS management.

Top Skills

Professional Services » Medical Services

Experience: 1 - 2 years

worked with different practices in the United States, handled Urgent Care, pain management, Chiropractic, and GYN Practice

Customer Support » Email Support

Experience: 6 months - 1 year

Email support and responding to the customer/patient inquiry on a timely manner following format and drafts

Office and Administration » Personal Assistant

Experience: 1 - 2 years

Personal Assistant of a GYN Doctor and assist her in handling patients virtually, verifying insurance, claim status, and receptionist

Other Skills

Customer Support

Experience: Less than 6 months

Customer Support » Phone Support

Experience: 5 - 10 years

worked in the call center industry for 5 years and providing world-class customer service

Office and Administration » Data Entry

Experience: 5 - 10 years

making sure that all customers/patients information are updated and complete

Office and Administration » Email Management

Experience: Less than 6 months

Customer Support » Technical Support

Experience: 2 - 5 years

worked as a technical support analyst with Comcast and do troubleshooting

Customer Support » Social Media Moderation

Experience: Less than 6 months

managing own social media account, Tiktok, Facebook Business, Instagram and twitter

Customer Support » Content Moderation/Management

Experience: Less than 6 months

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Conversational communications over the phone, assisting customers/patients in a timely manner, first-call resolution, empathy and execution

Marketing » Direct Mail Marketing

Experience: Less than 6 months

used Active Campaign for email marketing and automation for 4 months

Marketing » Copywriting

Experience: Less than 6 months

Proofreading using online tools like, Grammarly, Language tool, and Insta text

Marketing » Social Media Management » Instagram marketing

Experience: 5 - 10 years

used and managed own IG account and knowledge of using Hashtags

Design » T-Shirt Design

Experience: Less than 6 months

has basic knowledge in Canva

Basic Information

Age
36
Gender
Female
Website
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Address
Quezon city, NCR
Tests Taken
IQ
Score:  114
DISC
Dominance: 43
Influence: 9
Steadiness: 32
Compliance: 15
English
C2(Advanced/Mastery)
Uploaded ID
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