Detail-oriented Executive Assistant and Workforce Management Specialist with 5+ years of experience supporting business operations, schedule coordination, stakeholder communication, and reporting across high-volume BPO environments. Identified through DISC assessment as a Fact-Finder (High Conscientiousness) profile, demonstrating strong analytical thinking, high attention to detail, accuracy-driven decision-making, and a structured, process-oriented approach to work. Skilled in calendar management, workflow optimization, executive reporting, and handling time-sensitive operational priorities for 600+ headcount.
Proficient in Excel, Google Sheets, Outlook, Slack, Zoom, ChatGPT, Avaya, and Genesys. Proven ability to maintain 85%+ SLA targets, improve operational efficiency by 90%, and provide proactive, detail-driven support that ensures accuracy, alignment, and consistency across teams and leadership. Recognized for maintaining high standards in documentation, compliance, and structured execution in fast-paced operational environments. Available for US, UK, and AU time zones.
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“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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