Customer Happiness Specialist | eCommerce Customer Service

Overview

Looking for full-time work (8 hours/day)

at $9.24/hour ($1,792.00/month)

Associates degree

Last Active

May 23rd, 2025 (377 days ago)

Member Since

October 1st, 2014

Profile Description

I'M THE ONE YOU'RE LOOKING FOR!
I have more than ten years of work experience as a Customer Service Specialist during my stay in the call center industry. I've made sales, inbound and outbound calls, plus email and chat support.
I started working at home in 2010 and worked as an appointment setter, cold caller, telemarketer, and eCommerce Customer Service Rep. 
I would describe myself as somebody who is very positive. I am conscientious in my work. I am resilient, so I can deal with complex scenarios when required. I am a professional, a strong communicator, and I can always follow the rules and procedures. I also have previous experience in customer-facing roles. 
STRENGTHS:
I'm able to build great rapport. I enjoy listening to and understanding people's experiences and situations and professionally sharing mine. This allows me to build rapport and, in turn, helps me support my clients in an individual-centered approach.
I empathize well with others. This helps me build connections and create bonds with them. 
I build trust quickly. By listening well and focusing on gaining a deep understanding, people feel that I have their best interest at hand. This allows me to play the role of a trusted Customer Service Rep, helping guide them to the right solution to their problem.
WHY SHOULD YOU HIRE ME? 
Why not? I will always be reliable, flexible, and adaptable if you hire me. And I will always act as a positive role model for the company whenever I assist customers.
Systems I have used:????Zendesk????Gorgias????Asana????Etsy????Click Up????Zoho????Mojo????Shopify????Shipstation????Intercom????FreshDesk