Henry

QA Support Liaison l Virtual Assistant Specialist

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.33/hour ($640.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

June 28th, 2026 (yesterday)

Member Since

July 2nd, 2021

Profile Description

Remote support specialist with a passion for improving digital customer experiences, from gaming and tech spaces to private firm and personnel quarters. Experienced in creating a wide range of visual support content, Live Call & Chat Support Services, Quality Data Analyst, and CX, SQL, LLMs Optimization.

80~100WPM
300~500MBPS Ethernet Connection
2 Monitors, Back up PC & Back up Power Station
My Portfolios

Gaming Portfolio:
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Admin Portfolio:
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Operations & Administrative Support

8+ years of experience in Virtual Assistance, Executive Assistance, HR Administration, Recruitment, Operations Management, and Customer Service.
Experienced in calendar management, inbox management, payroll coordination, onboarding, reporting, scheduling, and executive support across remote teams.

CRM & Systems Management

Proficient with GoHighLevel, HubSpot, Zendesk, Freshdesk, Salesforce, Zoho CRM, Airtable, Notion, ClickUp, Google Workspace, and Microsoft Office.
Skilled in database management, lead tracking, pipeline organization, customer record maintenance, and workflow coordination.

Process Improvement & SOP Development

Experienced in creating SOPs, operational workflows, and scalable systems that improve efficiency and reduce errors.
Built integrated support processes using ---------- , Google Forms, and Excel databases to streamline customer service and case management.

Community Management & Customer Success

Extensive background in gaming community management, ---------- moderation, customer retention, dispute resolution, and player engagement.
Led moderation teams, managed large online communities, organized events, and maintained high customer satisfaction and retention rates.

AI Tools & Digital Operations

Daily user of ChatGPT, Claude, Gemini, Perplexity, and AI-powered image/video generation tools for research, content creation, reporting, and process documentation.
Combines AI efficiency with human oversight to ensure accuracy, professionalism, and business-focused results.

Top Skills

Office and Administration » Data Entry

Experience: 5 - 10 years

I have extensive experience with accurate data entry, database management, CRM updates, spreadsheet maintenance, and record keeping. I ensure information is organized, error-free, and consistently updated to support efficient business operations.

Customer Support » Phone Support » English Speaking

Experience: 10+ years

I am fluent in spoken and written English, with 8 years of experience communicating professionally with customers, clients, executives, and international teams. I am comfortable handling phone calls, meetings, customer support, and business correspondence with clarity and professionalism.