Sr. Specialist I

Overview

Looking for full-time work (8 hours/day)

at $9.16/hour ($1,760.00/month)

Bachelors degree

Last Active

June 28th, 2026 (yesterday)

Member Since

July 1st, 2021

Profile Description

What I Do:
• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations
• Determine customer needs and provide appropriate solutions through relationship
building
• Communicate effectively in verbal and written with both external and internal customers
• Document customer account activities thoroughly and concisely
• Engage in interactive dialogue with customers through active listening
• Approach problems logically and with good judgment to ensure the appropriate customer
outcome
• Make appropriate decisions on behalf of the customer quickly and effectively
• Effectively prioritize work to ensure efficiency
• Conduct research as needed
• Exercise independent judgment based on facts and situations
• Have accuracy and attention to detail following the appropriate procedures
• Respond to complex online inquiries of customers, supporting multiple client types,
multiple products and services and/or complex products. Extensive knowledge on online
tools/applications and processes
• Perform complex research and takes action to resolve