Credit & Collections|Finance Master Data|Reporting

 Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, resolving disputes, applying payments, offsets and refunds, and updating accounts in compliance with policies and procedures.  Negotiate settlements with customers acceptable to management, make payment arrangements and maintain the payments.  Promote strong collaborative relationships between Cash Applications, Sales, and Customer Service to resolve customer issues and improve collections processes.  Prepare regularly reports on collection activities, account status and trends to management.

When performing account reconciliation as a Collection Analyst, I start by reviewing the customer’s account details, including the aging report, invoice history, and payment records. I compare our internal records with the customer’s statement to identify any mismatches, such as missing payments, duplicate charges, or unapplied credits. If discrepancies are found, I investigate by cross-referencing supporting documents like invoices, payment confirmations, and credit memos. I also collaborate with internal teams such as Accounts Receivable or Billing to verify transaction details. In cases where clarification is needed, I proactively reach out to the customer to discuss and resolve the issue. Once all discrepancies are resolved, I apply necessary adjustments, ensure the account reflects accurate balances, and document the reconciliation process. This approach not only helps maintain account accuracy but also strengthens customer relationships through clear communication and efficient problem-solving.

 Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, resolving disputes, applying payments, offsets and refunds, and updating accounts in compliance with policies and procedures.  Negotiate settlements with customers acceptable to management, make payment arrangements and maintain the payments.  Promote strong collaborative relationships between Cash Applications, Sales, and Customer Service to resolve customer issues and improve collections processes.  Prepare regularly reports on collection activities, account status and trends to management.