Customer Success Specialist | Customer Support & Engagement VA

Overview

Looking for part-time work (5 hours/day)

at $6.64/hour ($800.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (8 days ago)

Member Since

June 28th, 2021

Profile Description

Are you looking for a proactive Customer Success Specialist who doesn't just answer support tickets, but actually protects your revenue, automates your workflows, and keeps your clients fully engaged?

With over 4 years of freelance and corporate experience, I specialize in building long-term client relationships, reducing churn, and streamlining customer operations for coaches, agencies, and service-based business owners. Because of my background in Banking and Finance, I bring an analytical, ROI-driven approach to Customer Success—monitoring performance metrics while maintaining an empathetic, customer-first approach.

PROVEN METRICS & WHAT I BRING TO YOUR TEAM:

100% Client Retention Rate - Proactively managed accounts and communication for key clients, maintaining perfect retention through strategic check-ins.

30% Faster Ticket Resolution: Managed high-volume customer support queues via HubSpot and GoHighLevel (GHL), cutting down response times significantly.

Revenue & Account Safeguarding: Adept at handling billing, refunds, and financial reporting seamlessly using Stripe, Fanbasis, and Clickfunnels.


Community Growth & Engagement: Boosted active participation by 25% to 40% across client Facebook groups, ---------- servers, and Instagram channels.


TECH STACK & TOOLS I MASTERED:

CRM & Support Helpdesks: GoHighLevel (GHL), HubSpot, Clickfunnels

Payment & Billing Processors: Stripe, Fanbasis

Community & Communication: ---------- , Facebook Groups, Slack, Instagram DM

Operations & Productivity: Google Workspace (Sheets, Docs), Notion


HOW I CAN HELP YOUR BUSINESS GROW:
Customer Support & Ticket Management: Handling your daily email queues, support tickets, and chat inquiries with empathy and efficiency so your customers feel valued.


Onboarding & Client Engagement: Ensuring new students or clients have a seamless onboarding experience, maximizing their adoption of your platform or programs.


Community Management: Turning cold groups into highly active, collaborative communities through strategic content, continuous moderation, and interactive engagement.

Operations & Billing Support: Managing client billing issues, processing refunds cleanly, and keeping your performance tracking sheets audit-ready.


I thrive in dynamic, fast-paced remote environments and love turning complex problems into organized systems.

Let’s connect to discuss how I can help streamline your support and retain your clients!