Karen
Operations Specialist & Remote Management Leader | 13+ Years of BPO Excellence
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Associates degree
Last Active
April 27th, 2026 (39 days ago)
Member Since
September 19th, 2014
Profile Description
Results-oriented Operations Specialist with over 13 years of experience in BPO and remote management. I help businesses scale by optimizing operational workflows, leading high-performance teams, and maintaining rigorous quality standards across the Healthcare, Real Estate, and E-commerce sectors.
Core Competencies:
Operations Leadership: Expert in managing staff scheduling, training, and performance evaluations to optimize team productivity.
Sales & Lead Generation: Skilled in cold calling, objection handling, and effective lead conversion strategies to drive revenue.
Quality Assurance & KPI Management: Proven ability to monitor performance metrics, conduct system audits, and implement action plans to meet service level agreements (SLAs).
Client Onboarding & Relations: Experienced as a primary point of contact for providers and clinicians, ensuring seamless technical setup and effective relationship management.
My goal is to leverage my comprehensive background to bring stability, efficiency, and measurable growth to your remote operations.
Top Skills
Marketing » Telemarketing » Inbound Sales
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 10+ years
Office and Administration » Team Leadership
Experience: 2 - 5 years
Other Skills
Marketing » Telemarketing » Outbound Sales
Experience: 2 - 5 years
Real Estate » Appointment Setting
Experience: 1 - 2 years
Customer Support » Email Support
Experience: 1 - 2 years
Customer Support » Chat Support
Experience: 1 - 2 years
Basic Information
- Age
- 43
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Manila, National Capital Region
- Tests Taken
- IQ
- Score: 129
- DISC
- Dominance: 50%
- Influence: 7%
- Steadiness: 19%
- Compliance: 24%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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