Results-driven professional with 20 years of combined experience in BPO, corporate sales, branch
management, and administrative operations. 4+ years in international BPO handling US Telecom,
Travel, and Healthcare accounts via voice, chat, and
management with proven track record in sales growth, client retention, and team leadership. Tech-
Savvy, highly organized, and experienced in remote work on night shifts. Seeking a long-term remote role as Customer Success Manager, Account Manager, or Appointment Setter where I can leverage my sales and customer service expertise.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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