Senior Analyst | Fulfillment Specialist|SMM

Overview

Looking for full-time work (8 hours/day)

at $6.68/hour ($1,280.00/month)

Bachelors degree

Last Active

June 14th, 2026 (9 days ago)

Member Since

June 22nd, 2021

Profile Description

With over six years of experience in eCommerce and nine years as a Technical Support Team Leader, I have built a proven record of managing complex customer inquiries and delivering effective support solutions. I began my career as a Customer Service and Technical Support Representative, where I developed strong problem-solving skills and a customer-first approach to service. Over the past nine years, I have successfully led technical support teams to achieve exceptional service quality and consistently exceed performance goals.
My eCommerce background as a Virtual Assistant has enhanced my expertise in email management, social media coordination, logistics, and cross-platform communication. As a Queue Workflow Associate, I have efficiently managed ticket distribution in accordance with SLAs and urgency levels, ensuring timely and accurate resolutions. My advanced proficiency in Excel for data analysis and reporting has been instrumental in optimizing workflows and improving overall service delivery.
This combination of technical leadership and eCommerce experience enables me to excel in dynamic, fast-paced environments while driving continuous improvements in customer satisfaction.
In my current role as a Quality Queue Workflow Associate, I manage ticket distribution to ensure that customer concerns are addressed promptly and in compliance with SLA priorities. Through data-driven insights and Excel-based reporting, I streamline processes and elevate operational efficiency.
As an E-commerce Fulfillment Specialist, I create, verify, and manage shipping labels to support logistics operations. I ensure all labels are accurate, compliant with carrier standards, and aligned with warehouse and distribution requirements, contributing to a seamless fulfillment process.
My technical proficiency includes the following tools and applications:- Gorgias
- Shopify
- Zendesk
- ShipBob
- Recharge
- Loop
- RNT
- In-House Tools
- Salesforce
- SAP
- Hubstaff
- Slack
- NICE
- ShipHero
- ShipStation - creating label
- FedEx Ship Manager
- BCC
- Manifest

Skills:
• Reliable
• Google Sheets, Google Docs, Microsoft Excel, and Word
• Good listener and communicator. 
• Highly adaptable, mobile, positive, and patient. 
• Confident, Hard-working, and committed to achieving excellence. 
• Highly Motivated 
• Sensitive listening to understand customer needs 
• Customer relationship management and development 
• Able to handle a team or work without supervision