Highly Efficient Business Operations Professional

Verified

mark as hired

Overview

Looking for gig work

at $9.91/hour

Bachelors degree

Last Active

May 31st, 2026 (7 days ago)

Member Since

September 15th, 2014

Profile Description

• Highly capable Operations Manager with exceptional 15-year experience in operations in the BPO setting and e-commerce industry
• Adept at tracking key customer metrics to identify opportunities for process improvement and operational efficiencies that lead to significant cost savings and continuous improvement to customer experience.
• Proactive manager, team builder and tactical planner with ability to attract and secure solid working relationship across organisational levels.
• Exceptional leadership skills, strong in driving change and outstanding success in building team engagement.
• Highly meticulous, responsible and conscientious work style, with a proven ability to multitask effectively amidst challenging timelines.
• Able to work effectively in a team and independently. Strong interpersonal skills and able to deal with diverse stakeholders with ease and tact.
• Hardworking and fast learner, able to learn quickly and adapt on the job.

Top Skills

Marketing » Email Marketing

Experience: 2 - 5 years

Created content for broadcasts, funnels and ARs to provide value for customers, launch campaigns and promote products and websites. Experience using Aweber, Mailchimp, GoHighLevel, GetResponse and Clickfunnels.

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Extensive experience in Operations Management within the BPO arena and have led a customer support team within the WFH/freelance environment. I supported a remote customer support team, ensured all support inquiries are replied to within the 48-hour turnaround time. Other tasks include interviewing applicants, onboarding new hires, coaching and creating CS process documents.

Customer Support » Email Support

Experience: 5 - 10 years

Extensive experience in email management. Replies to customer or client inquiries via email or ticketing systems. Experience in Google and MS Email systems, Zoho, Zendesk, Kayako

Other Skills

Marketing » Copywriting

Experience: 2 - 5 years

Created content for email broadcasts as well as blogs. Experience in Wordpress for blogs. For email marketing, experience in GoHighLevel, Clickfunnels, Mailchimp, Aweber and GetResponse

Marketing » Content Creation » Blogging

Experience: 5 - 10 years

Create blogs and publish blogs from video transcripts, podcasts and other content given. Proficient in creating blogs on Wordpress.

Marketing » Social Media Management

Experience: 5 - 10 years

Create, schedule and publish content on social media platforms such as Facebook and Instagram.

Customer Support » Social Media Moderation

Experience: 5 - 10 years

Approved requests to join group, replied to comments and direct messages to provide support, increase engagement and ultimately make them converting customers.

Project Management

Experience: 2 - 5 years

Experience in Operations Management for over 13 years in a BPO setting. Piloted a lead generation project and supported a team of VAs to ensure proper, regular and accurate execution of campaigns. Led a customer support team and created workflows and process documents which included canned responses/templates that the team can use and tweak for their outreach, replies and follow-ups which resulted to a more efficient customer support team with increased productivity and overall customer satisfaction. Experience using Asana, Trello, ClickUp, Notion and AirTable for Project Management.

Basic Information

Age: 47

Gender: Female

Website: Sign Up with Pro Account to View

Address: Antipolo City, Rizal

Tests Taken: IQ
Score: 110: DISC
Dominance: 32
Influence: 16
Steadiness: 18
Compliance: 35: English
C2(Advanced/Mastery)