Team Lead | Operations & Admin Support | KPI Tracking | Customer Support | Data

I have several years of experience handling customer concerns through email, chat, and voice. I focus on providing clear, professional, and solution-oriented support while maintaining high customer satisfaction.

I’ve handled chat support in fast-paced environments, making sure responses are timely, clear, and helpful. I’m comfortable managing multiple conversations while maintaining quality and accuracy.

I have experience managing teams, conducting coaching sessions, and monitoring performance to ensure targets are met. I’m hands-on when it comes to guiding team members and improving overall results.

I support day-to-day operations by handling schedules, reports, and coordination tasks. I make sure everything is organized and running smoothly.

I’ve provided technical support by troubleshooting issues, guiding customers step-by-step, and resolving concerns efficiently. I focus on clear communication to make sure customers understand the solution.

I use Excel regularly for reports, KPI tracking, and performance monitoring. I’m comfortable with Pivot Tables, VLOOKUP, and basic formulas to analyze data and create simple trackers.

I manage inboxes by organizing emails, prioritizing tasks, and responding in a clear and professional way. I make sure nothing important is missed.

I handle scheduling and calendar management, making sure meetings and appointments are properly organized and conflicts are avoided.

I use Canva for basic graphic design such as simple social media posts, presentations, and visual materials.

I create and maintain clear and organized documentation for processes, reports, and daily operations.

I use Microsoft 365 tools like Word, Excel, and Outlook for daily tasks, reports, and communication.