James

Customer Support Admin

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Overview

Looking for full-time work (8 hours/day)

at $5.28/hour ($1,024.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 14th, 2026 (9 days ago)

Member Since

June 12th, 2021

Profile Description

Technical Support Manager with 8+ years of experience in technical support and IT helpdesk, specializing in Microsoft 365, Active Directory, and remote troubleshooting. Skilled in resolving complex issues, managing ticketing systems (ServiceNow, ConnectWise, Freshdesk), and handling escalations while maintaining strong SLA performance.

Experienced in supporting US and AU B2B and consumer customers, delivering clear solutions and excellent customer experience. Reliable, proactive, and efficient in remote environments.

Basic Information

Age
30
Gender
Male
Website
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Address
San Pedro, Laguna
Tests Taken
None
Government ID
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