Technical Support Manager with 8+ years of experience in technical support and IT helpdesk, specializing in Microsoft 365, Active Directory, and remote troubleshooting. Skilled in resolving complex issues, managing ticketing systems (ServiceNow, ConnectWise, Freshdesk), and handling escalations while maintaining strong SLA performance.
Experienced in supporting US and AU B2B and consumer customers, delivering clear solutions and excellent customer experience. Reliable, proactive, and efficient in remote environments.
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.