Experienced Customer Support | SMM Virtual Assistant | GHL

Overview

Looking for part-time work (4 hours/day)

at $8.30/hour ($800.00/month)

Bachelors degree

Last Active

July 6th, 2026 (7 days ago)

Member Since

June 12th, 2021

Profile Description

7yrs of experience in Customer Support,
Experienced Virtual Executive Assistant of Founder/CEO
Experienced Social Media Manager
Canva Expert & GoHighLevel Specialist
Hi there! I’m ---------- , a highly adaptable and detail-oriented Virtual Assistant with over 7 years of experience in the customer service industry and 5+ years as a Corporate Trainer. I help entrepreneurs, coaches, and business owners save time, stay organized, and scale their businesses through efficient administrative support, customer service excellence, and engaging social media content.
My Background and Expertise
I started my career as a Customer Service Representative handling AT&T and DirecTV accounts, where I provided phone support for billing, technical, and account-related concerns. This experience strengthened my communication skills, problem-solving, and attention to detail—qualities that are now the backbone of my Virtual Assistant career.
After several years, I transitioned into a Training Specialist role, conducting training classes for:
Telecom Accounts (ATT&DirecTV): Taught new hires how to handle customer billing inquiries, account management, and service concerns with confidence and professionalism.
Mobile App Cashback Platform: Trained agents in email handling via Zendesk, ensuring accurate, customer-focused responses and process adherence.
Saas Technical Account: Led classes on technical troubleshooting, developing critical thinking and effective probing questions to resolve user issues quickly. Also focused on email and chat handling best practices through Zendesk.
These experiences helped me master customer communication, organization, and workflow optimization—skills I now use to help my clients manage daily business operations efficiently.
Here's what I can help you with:
Virtual Assistance and Admin Support
Inbox management, scheduling, calendar organization, data entry, document preparation, research, and client coordination.
Customer Support (Email and Chat)
Experienced in Zendesk and other CRM tools, providing professional and empathetic responses that enhance customer satisfaction and brand reputation.
Social Media and Content Creation
Strategic content planning, scheduling (Facebook, Instagram, LinkedIn, YouTube), community engagement, hashtag research, and performance tracking.
Canva Graphic Design and Video Editing
Expert in creating eye-catching visuals like social media posts, workbooks, digital flyers, presentation decks, and branded templates.
Project Management
Organizing tasks and workflows using Trello, Asana, Airtable, and Go High Level, ensuring projects are completed on time and with accuracy.
Tools and Platform I Use Daily:
Design and Content: Canva, CapCut, Camtasia, Snagit
Productivity and Management: Google Workspace, Microsoft Office 365, Trello, Asana, Airtable, GoHighLevel, TaxDome
Marketing and Social Media: Meta Business Suite, Facebook, Instagram, LinkedIn, YouTube
Customer Service: Zendesk, Email/Chat Systems
Why should you choose me?
- Excellent communication and organizational skills
- Proven customer service and training expertise
- Reliable, proactive, and self-motivated—I take initiative and deliver high-quality work with minimal supervision
- Committed to helping clients save time, improve workflows, and achieve business goals
Let's work together!
If you’re looking for a skilled Virtual Assistant who combines creativity, technical expertise, and professionalism, I’d love to collaborate. Let me handle your admin tasks, customer support, and content creation so you can focus on growing your business.
Message me today, and let’s discuss how I can bring value to your team!
Your goals are my priority. Let's make it happen!
— ---------- | Your Reliable Virtual Assistant