E-Commerce VA | Customer Service Specialist | Social Media & Operations Support

Overview

Looking for full-time work (8 hours/day)

at $4.80/hour ($928.00/month)

Bachelors degree

Last Active

July 18th, 2026 (2 days ago)

Member Since

June 11th, 2021

Profile Description

I help e-commerce businesses handle email support, back end order issues, and admin tasks so you can focus on growing your brand, not putting out fires all day.

If your inbox is packed, customers keep asking the same questions, or order issues are eating up your time, that’s exactly where I come in. I’ve supported online stores in books, gifting, and digital products, managing high-volume orders and customer inquiries across Shopify, Amazon, and TikTok Shop. I’m comfortable handling 100+ orders a day and 100+ daily customer inquiries using tools like Gorgias, Zendesk, and social media inboxes, while keeping responses fast, accurate, and friendly.

Here’s what I can help you with:
-Email and chat support: answering customer questions, solving problems, and keeping your brand voice warm and professional

-Order management: processing orders, tracking shipments, handling cancellations, refunds, and disputes so customers feel taken care of

-E-commerce back-end: updating product listings, checking stock risks, monitoring reviews, and keeping your shop health in good shape

-Social inbox support: replying to DMs and comments on TikTok, Facebook, and Instagram so your community feels heard

-Admin support: data entry, reports, SOP and template creation, and other tasks that keep your operations organized

Clients describe me as reliable, proactive, and easy to work with. I follow your existing processes or help you create simple systems so everything runs smoother over time.

If you’re looking for someone who treats your customers and your store with the same care you do, I’d be happy to support you.


Core Virtual Assistant Skills
-Virtual Assistant
-Administrative Support
-Executive Assistant
-General Virtual Assistant
-Personal Assistant
-Operations Support

Admin & Operations
-Data Entry
-Data Management
-File Organization
-Document Management
-Calendar Management
-Email Management
-Inbox Management
-Internet Research
-Process Documentation
-Task Coordination
-Project Coordination

Communication & Customer Support
-Customer Support
-Email Support
-Chat Support
-Client Communication
-Customer Service
-CRM Management
-Follow-ups & Lead Nurturing

Business & Productivity Tools
-Google Workspace (Docs, Sheets, Drive, Gmail)
-Microsoft Office (Word, Excel, PowerPoint)
-Spreadsheet Management
-Data Tracking & Reporting

Productivity & Work Style (Highly Searched Soft Skills)
-Attention to Detail
-Time Management
-Multitasking
-Problem Solving
-Critical Thinking
-Adaptability
-Fast Learner
-Organized & Systematic
-Proactive & Self-Starter