Travel Virtual Assistant

I have experience assisting customers face-to-face in offices and received training in a travel agency. Additionally, I've worked in call centers, specializing in airline reservations and technical support. My skills in customer service are well-rounded, and I'm proficient at helping customers both in person and over the phone.

Phone support is where I thrive, having extensive experience in answering calls, addressing inquiries, and providing optimal solutions. My patience in this role is paramount, ensuring that each customer receives the attention and assistance they deserve.

As a tourism graduate, I pursued my degree and discovered a passion for travel, particularly in crafting itineraries. I find great joy in being meticulous in every aspect of the process, as attention to detail is crucial to creating unforgettable experiences.

I was working as a real estate virtual assistant. It was during this time that I realized the potential of freelancing and working directly with clients. I transitioned into generating leads and setting appointments with investors, expanding my skill set, and seizing new opportunities.

In my recent role as a Travel Virtual Assistant, I serve as a gatekeeper, meticulously reviewing documents and managing my client's business emails. I excel at drafting emails and promptly responding to travel inquiries, ensuring smooth communication and efficient resolution of queries.

As a technical support agent, my background may not include formal IT studies, but my experience in the Call Center industry, particularly with major companies like Comcast and Verizon in the US, has provided me with extensive opportunities to expand my knowledge in resolving technical issues related to mobile and internet services.