CSR| Transaction Coordinator |Executive Assistant| REVA

Payout Specialist / Account receivable– Processed high volumes of outgoing payments including bank transfers, checks, and digital payouts with accuracy and attention to detail Verified payment details, reconciled records, and tracked transaction status across multiple accounts Conducted outbound calls to insurance companies and mortgage companies for check endorsements and payment follow-ups Resolved failed or delayed payments through proactive client and internal team communication Maintained detailed documentation and prepared regular financial reports

Experienced customer support specialist for Lyft accounts, handling high volumes of inbound calls to assist riders and drivers with trip, account, and payment issues. Proficient in using CRM and ticketing tools like Zendesk and Salesforce to log cases, track follow-ups, and escalate when needed. Strong problem-solving skills and a customer-first approach in fast-paced environments.

Experienced in delivering clear, empathetic phone support, handling high volumes of rider and driver inquiries. Skilled in resolving issues in real time, de-escalating tense situations, and ensuring a positive customer experience while adhering to Lyft’s guidelines and SLA targets.

Skilled in providing clear and professional email support, resolving trip, account, and payment issues efficiently. Experienced in fraud detection, safety protocols, and meeting SLA targets, with strong knowledge of Lyft’s products and policies.

Accurate and efficient data entry specialist skilled in inputting, verifying, and updating information with attention to detail. Proficient in using Microsoft Excel, Google Sheets, and database management software. Strong typing speed with excellent focus on minimizing errors and maintaining data integrity.

I am skilled in managing onboarding-related email communications by promptly responding to new clients, providing clear instructions, and coordinating next steps. Experienced in using email platforms like Outlook and Gmail to track conversations, schedule follow-ups, and ensure a smooth onboard experience.

Executive Assistant / Transaction Coordinator Managed executive calendar, email communications, and daily administrative operations with high attention to detail Coordinated scheduling and booking accuracy across multiple agents using CRM platforms (Follow Up Boss, BrokerBay) Maintained organized client records, contracts, consent documentation, and digital files using SkySlope, TRREB, and Google Workspace Drafted and updated office SOPs to streamline transaction workflows Handled client follow-ups via email and text, ensuring timely pre-appointment and post-closing communications Supported meeting preparation, correspondence, and financial tracking for executive leadership

As an Executive Assistant, I provide comprehensive administrative support by managing calendars, scheduling meetings, handling emails, preparing documents, and organizing daily operations. I coordinate with clients and teams, maintain confidential records, and ensure smooth communication and workflow. With strong attention to detail and time management skills, I help executives stay organized and focused on key business goals.