IT Technical Support Engineer | 8 Years of Hands-On Experience | Problem Solver | Customer-Focused
With nearly 8 years of experience providing end-user support, troubleshooting hardware/software issues, and maintaining system uptime. Skilled in Windows, macOS, Active Directory, Office 365, MS Exchange, MS Azure, MSP, ServiceNow, Salesforce, and remote support tools. Known for clear communication, fast issue resolution, and strong customer service. Always learning, always improving.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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