Janine

Data Entry/WFM Realtime Analyst

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Overview

Looking for full-time work (8 hours/day)

at $3.39/hour ($654.56/month)

Bachelors degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

May 20th, 2021

Profile Description

I am in the BPO Industry more than 9 years already. I was a email agent and voice agent before but I was recently promoted to WFM Realtime Analyst. We are responsible with the queue monitoring and status of the agents. We are the ones who are making sure that they're following their plotted schedules, breaks and offline every interval. We are also responsible with updating the google sheets, communicating and sending the reports to the clients. I am a fast learner, very keen to details, I love multitasking and I can also work under minimal supervision.

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Basic Information

Age
33
Gender
Female
Website
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Address
City of Dasmariñas, Cavite
Tests Taken
IQ
Score:  135
DISC
Dominance: 21%
Influence: 29%
Steadiness: 33%
Compliance: 17%
English
C2(Advanced/Mastery)
Government ID
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