Results-driven Healthcare Virtual Assistant with extensive experience in the U.S. healthcare industry since 2021. Certified Healthcare Assistant with HIPAA, PHI, and PPACA certifications, demonstrating strong knowledge of healthcare compliance, patient confidentiality, and administrative processes.
Experienced in Medical Reception, including appointment scheduling, patient intake, insurance verification, prior authorizations, referrals, provider coordination, and patient communication. Skilled in Medical Billing and Revenue Cycle Management with extensive knowledge of CPT and ICD-10 coding, claims submission, denial management, account receivables, payer follow-ups, EFT/payment posting, insurance processes, and collections management.
Proficient in handling inbound and outbound calls while maintaining professionalism, accuracy, and excellent patient service. Highly familiar with multiple EHR/EMR systems, medical dialers, Google Workspace, and Microsoft Office applications.
Additionally, experienced in Lead Generation, Sales, Cold Calling, and Durable Medical Equipment (DME) coordination. Has also supported the coordination and communication process for Physical and Occupational Therapy applicants. Recognized for advanced English communication skills, strong organizational abilities, attention to detail, multitasking, and the ability to work efficiently in fast-paced healthcare environments.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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