I am an IT professional with 7+ years of experience in technical support, system administration, and IT support operations within BPO and IT services environments, having supported 400+ end users across on-site and remote setups. Experienced in VMware virtual machine deployments, cloning, and migration, Microsoft 365, Microsoft Exchange Admin Center, Active Directory,
and network and system troubleshooting. Adept at resolving hardware, software, and network issues while maintaining system stability and supporting application testing and technical documentation.
My background in BPO and IT services has sharpened my ability to work in fast-paced, high-volume environments — helping manage large-scale infrastructure, supporting offshore operations, and collaborating with cross-functional teams to ensure continuous uptime and service delivery. Recognized for leadership, mentoring, attention to detail, and problem-solving skills while working with cross-functional teams and supporting business operations.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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