Robe

VA | Customer Support | Customer Service | Email & Chat Support| Escalation Spec

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $2.82/hour ($545.44/month)

Bachelors degree

Last Active

July 15th, 2026 (5 days ago)

Member Since

May 17th, 2021

Profile Description

Customer Support and Social Media Content Moderation professional with 4-5 years of experience supporting US and AU based businesses. Resolved 30–45 tickets daily while maintaining SLA compliance and service quality standards.

Skilled in Intercom, Gmail, Outlook, Microsoft 365, and Google Workspace. Experienced in
social media content moderation, escalation management, email and chat support, and customer issue resolution. Proven ability to maintain compliance standards, handle sensitive content, and deliver high-quality support.

Previously trained and onboarded new hires on content moderation, customer support workflows, tools, and compliance guidelines to improve team readiness and consistency.

Seeking a long-term Customer Support VA role with international clients who value reliability, accuracy, and strong communication skills. Comfortable working in US and AU time zones with a fully equipped remote setup and backup systems.

Top Skills

Customer Support

Experience: 2 - 5 years

Office and Administration » Leadership

Experience: 1 - 2 years

Supervised, led, and managed a high-performing team; fostering a collaborative and results-driven work environment.

Office and Administration » Content Moderation

Experience: 2 - 5 years

Managing a large-scale content review for social media, address complex cases, mentor moderation team, ensuring policy compliance.

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Office and Administration » Data Entry

Office and Administration » Personal Assistant

Experience: 6 months - 1 year

Basic Information

Age
30
Gender
Female
Website
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Address
Cagayan de Oro, Misamis Oriental
Tests Taken
None
Government ID
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