Customer/Technical Support Rep, Inbound sales, REVA, Sales

I have been in customer service for more than 8 years with a good tracking record working as an inbound and outbound customer sales representative, and technical support representative. Trained and molded by companies that I’ve worked with as I always believe in loyalty and faithfulness to those who made me who I am today.

I have been in customer service for more than 8 years with a good tracking record working as an inbound and outbound customer sales representative, and technical support representative. Trained and molded by companies that I’ve worked with as I always believe in loyalty and faithfulness to those who made me who I am today.

I have been in customer service for more than 8 years with a good tracking record working as an inbound and outbound customer sales representative, and technical support representative. Trained and molded by companies that I’ve worked with as I always believe in loyalty and faithfulness to those who made me who I am today.

Experienced in managing admin duties for several clients that involve a great deal of multitasking. Answering phones, taking memos, and maintaining files.

• Contact potential customers by phone to explain products, and services, and purchase information about properties for sale. Use customer information -- for example, name, address, and telephone number -- from a computerized database to initiate cold calls and deliver a scripted sales talk in order to persuade the customer to attend a meeting to discuss sales options for a timeshare opportunity or property. • Manage database of over 9,000 contacts, keep information up-to-date, set up & execute appropriate follow-up plans • Research, design & create “touch” campaigns that are tailored to strategically categorized databases • Gather farm data to send to farm prospects in a monthly update (email & snail mail) • Create marketing materials, including business proposals, blogs, listing booklets, farm postcards, flyers, emails, post-it notes, sports magnets & brochures • Manage team website & social media pages (Facebook, Twitter, Pinterest, LinkedIn, Google+, YouTube) • Create & continuously update a comprehensive office resource manual for all administrative tasks • Extensive knowledge of the following programs: Top Producer 8i, Constant Contact, KWLS, Northstar MLS, Infosparks, Word Press, Adobe, Active Rain, Mojo, Facebook, Pinterest, Twitter, LinkedIn, Google+, Outlook, Excel, Word, & PowerPoint

• Provide clients support by resolving their technical issues via phone, Technical issues such as; email, digital TV configuration issues, and internet, and provides basic billing issues of the member.