Administrative Support | Customer Support Specialist

Handled busy inboxes for founders and teams, keeping conversations organized, prioritized, and moving forward. I sort and label emails, flag urgent items, draft replies, manage follow-ups, and make sure nothing important gets missed. Comfortable communicating with clients, customers, and internal teams in a clear, professional tone while helping maintain an inbox that supports fast decision-making and smooth daily operations.

Provided day-to-day administrative support to keep operations organized and running smoothly. Handled scheduling, data entry, document management, task coordination, and follow-ups with a strong focus on accuracy and consistency. Comfortable supporting busy teams by organizing information, maintaining records, and ensuring nothing falls through the cracks.

Proficient in using Google Workspace tools including Gmail, Docs, Sheets, Slides, Drive, Calendar, and Forms to manage communications, organize information, and streamline workflows. Experienced in creating, editing, and sharing documents, setting up schedules and reminders, tracking data, and collaborating with teams efficiently in remote environments.

Supported customers through email, live chat, and voice in fast-paced environments, helping resolve questions, issues, and requests clearly and efficiently. Known for keeping conversations professional, empathetic, and solution-focused while following processes and documenting interactions accurately. Comfortable handling high volumes, multitasking across tools, and ensuring customers feel heard, informed, and supported.

Experienced in managing professional email and calendar workflows using Microsoft Outlook. Skilled in organizing inboxes, setting up meetings, scheduling reminders, and coordinating appointments. Able to maintain clear communication, track follow-ups, and ensure daily tasks and messages are handled efficiently.

Skilled in organizing, maintaining, and tracking digital files to ensure information is easy to find and up to date. Experienced in creating structured folders, naming conventions, and version control for documents, spreadsheets, and presentations. Helps teams stay efficient by keeping records accurate, accessible, and well-organized.

Experienced in scheduling and managing appointments using Calendly to simplify calendar coordination. Able to set up meeting links, manage availability, send reminders, and ensure meetings run smoothly without conflicts. Helps clients and teams save time while keeping schedules organized and up to date.

Assisted with product sourcing by researching potential products, reviewing supplier listings, and comparing pricing, demand, and basic competition. Familiar with using online marketplaces and research tools to identify viable product options, verify supplier details, and organize findings in spreadsheets for review. Detail-oriented and methodical, with a focus on accuracy, documentation, and following sourcing guidelines.

Used Trello to organize tasks, track progress, and manage daily workflows for teams and executives. Created and maintained boards, lists, and cards to prioritize work, set deadlines, assign tasks, and monitor status updates. Helped keep projects on track by ensuring clear visibility, timely follow-ups, and organized documentation.

Experienced in conducting thorough online research to gather accurate information, compare options, and provide actionable insights. Skilled in sourcing data, verifying details, compiling findings into clear reports or spreadsheets, and supporting decision-making for business, projects, or product planning. Helps clients save time and make informed choices with well-organized, reliable research.

Experienced in managing and coordinating schedules for executives, teams, and clients to ensure meetings, appointments, and deadlines run smoothly. Skilled in using tools like Google Calendar, Outlook, and Calendly to set reminders, avoid conflicts, and keep everyone on track. Helps clients save time and maintain organized, reliable calendars.

Experienced in coordinating and managing meetings for executives and teams, ensuring agendas, schedules, and follow-ups are handled efficiently. Skilled in preparing materials, sending invites, setting reminders, taking notes, and tracking action items. Helps clients run productive meetings that save time and keep teams aligned.