Customer service/ QA Analyst

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

April 20th, 2024 (13 days ago)

Member Since

May 7th, 2021

Profile Description

QUALIFICATIONS:

• Possess Excellent Communication and inter-personal skills
• Proven ability to identify, analyze, and solve problems
• Resourceful in solving problems and maximizing resources
• Proven competence in working
with others in a team effort
• Committed to providing total quality work
• Willing to be Trained
• God Fearing person

WORK EXPERIENCE:

2014 Concentrix Corporation, Cagayan de Oro City
             Technical Support Representative

• Responsible in giving Support to customers with Linksys devices
• Responsible in giving Support to customers with network concerns regarding Linksys devices

2015 Eperformax Contact centers and BPO Ebay Customer Service Representative
• Assisting Ebay Customers with their concerns and queries

Upgrade to see actual infoSupport Zebra, Cagayan de Oro City
Customer support Ambassador for ShippingQuest

• Responsible in assisting customers with inquiries and concerns about International shipping
• Responsible in selling or booking customers with the service
• Responsible in addressing customers concerns about the service
• Responsible in assisting customers with logistics concern
2018 Teleperformance

Customer Service representative for T-Mobile

• Responsible in receiving calls and answering customer concerns on the service
• Selling the service to potential customers and existing customers
• Helping customers concern on their bill

2018 SupportZebra Executive Assistant Dec 26-Jan 26

• Assisting the Managing director with Memos
• Assisting the Managing director with meetings and conferences, speaking engagements
• Processing special task given by the Managing Director
Talent Acquisition/Recruitment Jan 19-Mar 8
• Conducting interviews on applicants
• Updating applicant status
• Calling potential or shortlisted applicants

Upgrade to see actual infoConcentrix  Grab Case Resolutions Agent level 2 support for Philippines and Singapore
•Assist customer concerns, inquiries thru email and outbound calls
•Assist level 1 agents with their escalation request and inquiries
•Worked closely with clients and a representative during meetings for upcoming process updates or changes.

Upgrade to see actual infoConcentrix /Grab Quality Evaluator
•Audits Agents Quality, if product process is applied when assisting consumers and riders
•Investigate client escalations
•DSAT Scrubbing 

Upgrade to see actual info(Present) Ubiquity Quality Analyst
•Audits Agents Quality, if product process is applied when assisting costumers
•Discuss QA parameters to newly hired employees 
•DSAT Scrubbing 
•AHT audit
•QA calibration

Awards and recognition

•SupportZebra Outstanding performance for the month of March 2017
•SupportZebra Outstanding performance for the month of April 2017
•SupportZebra Outstanding performance for the month of October 2017
•2021 Grab Unsung hero
•2021 Grab Case Resolutions Agent of the year

Trainings
• Eperformax Global communications training May 2015