Customer service/ QA Analyst

Overview

Looking for full-time work (8 hours/day)

at $2.82/hour ($545.44/month)

Bachelors degree

Last Active

June 26th, 2026 (29 days ago)

Member Since

May 7th, 2021

Profile Description

Seasoned BPO professional with nearly 10 years of experience driving performance, productivity, and client satisfaction in customer service and quality analysis roles. Consistently recognized for exceeding KPIs, delivering exceptional support, and leading initiatives that improve process efficiency and customer experience. Skilled in high-pressure environments, coaching tea ---------- mbers, and promoting a culture of excellence. Adaptable, empathetic, and results-driven, with a strong ability to align day-to-day operations with strategic business goals.
QUALIFICATIONS:• Possess Excellent Communication and inter-personal skills• Proven ability to identify, analyze, and solve problems• Resourceful in solving problems and maximizing resources• Proven competence in working with others in a team effort• Committed to providing total quality work• Willing to be Trained • God Fearing person

WORK EXPERIENCE 
2014
Concentrix Corporation, Cagayan de Oro City              Technical Support Representative

• Responsible for giving after-sales/assistance and support to customers with Linksys devices • Responsible in providing Support to customers with network concerns regarding Linksys devices

2015
Eperformax Contact centers and BPOEbay Customer Service Representative
• Assisting Ebay Customers with their concerns and queries
---------- Support Zebra, Cagayan de Oro CityCustomer support Ambassador for ShippingQuest
• Responsible in assisting customers with inquiries and concerns about international shipping• Responsible for selling or booking customers with the available services offered • Responsible for addressing customers’ concerns about the service • Responsible in assisting customers with logistics concern

2018 TeleperformanceCustomer Service representative for T-Mobile• Responsible in receiving calls and answering customer concerns on the service• Selling the service to potential customers and existing customers• Helping customers with concerns on their bill
2018 SupportZebra  Executive Assistant Dec 26-Jan 26• Assisting the Managing director with Memos• Assisting the Managing director with meetings and conferences, speaking engagements• Processing special task given by the Managing Director
Talent Acquisition/Recruitment Jan 19-Mar 8• Conducting interviews on applicants• Updating applicant status• Calling potential or shortlisted applicants
---------- Concentrix Grab Case Resolutions Agent level 2 Support for Philippines and Singapore• Assist customer concerns, inquiries thru email and outbound calls• Assist level 1 agents with their escalation request and inquiries• Worked closely with clients and representatives during meetings for upcoming process updates or changes.

---------- Concentrix Quality Analyst• Audit Agents Quality, if product process is applied when assisting consumers and riders • Investigate client escalations • DSAT Scrubbing• Operations and Client Process Calibration
---------- (Present) Ubiquity Quality Analyst
• Audits Agents Quality, if product process is applied when assisting customers• Discuss QA parameters to newly hired employees• DSAT Scrubbing• AHT audit• QA calibration• Call listening sessions• Feedback Sessions


Awards and recognition• SupportZebra Outstanding performance for the month of March 2017• SupportZebra Outstanding performance for the month of April 2017• SupportZebra Outstanding performance for the month of October 2017• 2020 Grab Unsung Hero• 2020 Grab Case Resolutions Agent of the year• Netspend Certificate of Recognition for good performance last September 2022Trainings • Eperformax Global communications training May 2015