Duties and Responsibilities
- Assisting Customers: Providing support,information, and assistance tocustomers through variouscommunication channels like phone
- Product/Service Knowledge:Developing a comprehensiveunderstanding of the company'sproducts or services to offer accurateinformation and recommendations tocustomers.
- Customer Education: Guiding customerson how to use products/services,troubleshooting common issues, andoffering training when needed.
- Data Management: Accurately recordingcustomer interactions, transactions, andrelevant details in the company'sdatabase or customer relationshipmanagement (CRM) system.
Experienced using the following tools/CRM:
- Microsoft Office
- Google Workspace
- Live Person
- Zendesk
- Salesforce
- Gorgias
- Asana
- Slack
- Shopify
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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