Current Employment Status:
Hired Full Time on May 12, 2026
Results-driven Property Management & Vacation Rental Specialist with 5+ years of experience managing 200+ short-term and long-term rental units across multiple platforms. Skilled in guest relations, tenant management, and operations coordination, with a proven track record of driving 5-star guest satisfaction, efficient property operations, and owner profitability. Adept at leveraging Airbnb, VRBO, Hostaway, Buildium, and Hospitable to streamline bookings, optimize occupancy, and ensure compliance. Recognized for resolving guest issues quickly, coordinating maintenance, and enhancing customer experience through proactive communication and operational excellence.
CORE SKILLS
Property Management Systems: AirGMS/iGMS, Hospitable, Hostaway, Buildium, Zillow, VRBO, Airbnb
Guest & Tenant Relations: Onboarding, leasing, rent collection, complaints resolution, emergency handling
Customer Service: 5-star guest support, live chat/email support, conflict resolution, retention strategies
Operations Management: Vendor/contractor coordination, inspections, maintenance scheduling, compliance
Administrative Support: Calendar/email management, travel planning, documentation, reporting
Tools & Platforms: Microsoft Office, Google Workspace, Slack, Zoom, Asana, Trello, ClickUp
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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