Virtual Assistant/ Customer Support Representative

Overview

Looking for full-time work (8 hours/day)

at $3.08/hour ($592.00/month)

Bachelors degree

Last Active

June 27th, 2026 (yesterday)

Member Since

May 2nd, 2021

Profile Description

Customer Support Specialist | BPO Professional | Appointment Setter for U.S. Clinics

I am a dedicated Customer Support Specialist with solid experience in the BPO industry and hands-on experience working with a U.S.-based clinic. I specialize in handling high-volume incoming calls, warm outbound calls, and appointment setting, while delivering professional, friendly, and results-driven customer service.

I am skilled in:
Answering inbound customer inquiries with empathy and accuracy
Making warm outbound calls to follow up with leads and patients
Scheduling and confirming appointments efficiently
Managing patient concerns and providing clear solutions
Maintaining accurate records and notes in CRM systems
Following scripts while still sounding natural and engaging

With my BPO background, I am well-trained in call handling, time management, and meeting KPIs. I understand the importance of customer satisfaction, first-call resolution, and building trust—especially in a healthcare setting.

I am reliable, detail-oriented, and comfortable working with U.S. time zones. My goal is to help businesses improve customer experience, increase appointment bookings, and keep operations running smoothly.