040928d 90dd0 e04c188bf

Customer Service Associate

80 ID PROOF
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EXPECTED SALARY
Php 80,000.00/month
( $1,489 USD )
EDUCATIONAL ATTAINMENT
High school diploma
AVAILABILITY
40 hrs/wk
( $8.60 USD/hr )
EXPERIENCE OVERVIEW
Customer service representative/ Technical support representative/ Collections specialist/ Sales representative/ Escalations specialist (Chat, Email and Voice)
BASIC INFORMATION
Age:
26
Gender:
Male
Location:
General Trias, Cavite
Tests Taken:
IQ
Score:  120

DISC
Dominance:57%
Influence:13%
Steadiness:19%
Compliance:11%

English
 C2(Advanced/Mastery)
Last Active:
January 25th, 2023 (13 days ago)
Member Since:
April 27th, 2021
SKILL SUMMARY

I am a fast learner, self-motivated, hardworking, dedicated and willing to be trained. I always make sure that the quality of my outputs are always above satisfaction. I love to stay home all the time and I enjoy doing indoor activities that’s why I feel very comfortable working at home.
I have extensive training as a Customer care representative. I have been trained to handle difficult customer concerns and real time escalations, I also managed mini teams with 3-4 members. I also have years of experience in the BPO industry handling US UK and AU projects/campaigns. I've handled many roles such as Customer Service Representative, Technical support, Sales representative, Collections specialist and Escalation for more than a year.
I've worked with different companies for the past 6 years. I'm adaptable to new concepts, responsibilities, and a highly diversified Team Upgrade to see actual infoom a customer service representative I gained knowledge in areas of customer service in multiple lines of business, administrative, scheduling, supervising, and improving processes.
Tools I have used and very familiar with:

Amadeus (GDS)
Bria
Slack
ChimeSkype
Freshdesk
Zendesk
CMS
CRM
My Professional Competencies:
Excellent Customer service
Team player
Well organized
Ability to work under pressure and meet tight deadlines
Excellent interpersonal and communication skills
What I can do:
Virtual Assistance
Customer Service Representative
Live Chat
E-mail Management
My approach to every project is: Compliance to task in timely manner and heed instruction in working to diminish wasted time/effort and bring more service and satisfaction to client/s.

WORKER SKILLS
TOP SKILLS
  • Event Planner
  • Excel
  • Quality Assurance
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Event Planner
  • Excel
  • Quality Assurance

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
EXPERIENCE

I have 6 years Customer service related experience and have worked with several companies with different strategies and approach to customers

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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