Ma

E-commerce Customer Support VA | Shopify, Email Suppor

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Overview

Looking for full-time work (8 hours/day)

at $3.97/hour ($768.00/month)

College Level

Last Active

July 15th, 2026 (today)

Member Since

April 26th, 2021

Profile Description

Hi! I’m an experienced Email Support and Customer Service VA specializing in e-commerce brands.

I help business owners manage customer emails, order inquiries, shipping concerns, refunds, and product related questions so they can focus on growing their business.

I’ve handled high volume customer support via email while following SOPs, maintaining brand voice, and making sure every customer feels heard and supported. I’m organized, detail oriented, and empathetic, especially when handling upset or frustrated customers.

What I can help you with:
• Email and inbox management
• Customer support for orders, shipping, refunds, and exchanges
• Shopify order support
• Responding using saved replies and SOPs
• Tracking issues and internal documentation
• Professional and friendly customer communication

I’m reliable, easy to work with, and take ownership of my tasks. If you’re looking for a long term Customer Support VA who genuinely cares about your customers, I’d be happy to help.

Top Skills

Customer Support

Experience: 6 months - 1 year

Handle inquiries, complaints, and questions professionally; assist with orders, shipping, refunds, and exchanges.

Customer Support » Ecommerce » Shopify

Experience: 6 months - 1 year

Handle all customer inquiries, complaints, and questions professionally and empathetically. Assist with orders, shipping, refunds, and exchanges while keeping the brand voice consistent.

Office and Administration » Google Sheets

Experience: 6 months - 1 year

Organize, track, and update data efficiently using Google Sheets. Create clear records for orders, customer inquiries, or internal workflows to support smooth business operations.

E-Commerce » Order processing » Order Tracking

Experience: 6 months - 1 year

Monitor and update customers on their orders, provide accurate tracking information, and proactively follow up on delays or issues to ensure a smooth delivery experience.