Junrey
Customer Service Representative voice or non voice
Verified
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Bachelors degree
Last Active
June 30th, 2026 (13 days ago)
Member Since
April 11th, 2021
Profile Description
Experienced Operations Team Leader with a strong background in customer service, team leadership, and performance optimization within BPO environments. Proven track record of leading high-performing teams through effective KPI management, coaching, and continuous feedback. Skilled in handling escalations, enhancing customer experience, and ensuring efficient service delivery across platforms such as Amazon and DirecTV. Adept at cross-functional collaboration, workflow optimization, and maintaining compliance with industry standards, including HIPAA. Proficient in tools like Zendesk, Salesforce, Genesys, RingCentral, Slack, and MS Teams. Built a solid foundation as a Customer Service Representative, with expertise in billing support, dispute resolution, and client communication.
Top Skills
Other Skills
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bunawan, Agusan Del sur
- Tests Taken
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
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