Current Employment Status:
Hired Full Time on Dec 27, 2025
Detail-oriented and data-driven Operations and Client Support Specialist with over 4 years of experience in managing administrative systems, streamlining operational processes, coordinating cross-functional teams, and ensuring project and data accuracy. Experienced in eCommerce environments, including Amazon Seller Central, CRM tools like Salesforce, and remote collaboration. Proven ability to optimize workflows, monitor KPIs, and drive team accountability through structured communication and project coordination. Seeking to contribute to the scalable growth and daily execution excellence at Ecommaster as an Operational Manager.
Administrative Assistant (Part-Time) ARBI Enterprises | Oct 2019 – June 2025
- Managed daily business operations, including payroll, invoicing, and quotations.
- Maintained structured communication and
- Supported operational reporting, internal documentation, and compliance monitoring.
- Ensured high levels of data accuracy and administrative organization.
Data Entry/Inventory Associate (Amazon)Angora LLC | Dec 2023 – Sep 2024
- Oversaw inventory tracking in Amazon Seller Central across multiple DTC sellers.
- Performed data validation to support accurate SKU and stock documentation.
- Maintained comprehensive logs for audit readiness and operational transparency.
- Contributed to seamless fulfillment workflows by keeping reports consistent and up to date.
Facility Engagement Manager, CareLinx | Sep 2021 – Oct 2023
- Managed client onboarding process, acting as the primary liaison with healthcare partners.
- Conducted outbound sales and cold calls to healthcare facilities and professionals.
- Maintained CRM data (Salesforce-comparable) with accurate lead and engagement tracking.
- Collaborated across sales, support, and compliance teams to ensure a seamless user experience.
Customer Service Representative, Concentrix, Alabang | Mar 2020 – Nov 2020
- Provided front-line customer service support for a major client.
- Handled customer inquiries, escalations, and complaint resolution.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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