Collections Specialist | Zendesk Support | Shopify Support

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,272.74/month)

Bachelors degree

Last Active

June 27th, 2026 (today)

Member Since

March 29th, 2021

Profile Description

Senior Collections Officer
• In-depth knowledge of credit and application policy and procedures
• Ability to maintain complete and accurate records of all collection activities
• Monitoring of delinquent accounts and implements collection
• Working with banking operations and customer to resolve complex issues in AR
• Assist customer with information on payment arrangements and account disputes
• Responds to inquiries from customer or external collection procedures
• Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent account
• Reviews and make recommendations regarding bad debts or write-offs

E-commerce CSR
• Responds and provide knowledgeable answers to customers email enquiries thru Zendesk tickets in regards to their enquiries such as order status, delivery timeframes etc
• Processing orders, returns, replacement, warranties and refunds.
• Deal with orders in the back office and liaise with logistics (warehouse and couriers for Australia and USA)
• Responds to brand's customers via Facebook/Instagram inbox and comments, handling reviews and such
• Manage ongoing customer relationships utilizing our CRM tools such as Zendesk and Shopify
• Delivering 100% customer satisfaction in regards to dispatch of products and ensuring after-sales support is being provided.
• Handling inbound/outbound phone calls, emails and chats from online customers.

General Virtual Assistance:
• Data Entry
• Executive Assistance
• Proficiency in Microsoft Office and Google Docs
• Email Management/Filtering
• Project Management
• Calendar Management
• File Management
• Transcription (transcribing voicemail, video or audio, podcast etc.)
• Internet Research
• Form Creation
• Database building (eg. updating mail or contact lists on your CRM)
• Making Reports (Creating basic reports (reports on weekly tasks, deliverables, sales)
• Sending Invoices
• Booking appointment with clients
• Following up with clients/customers (sending thank you and other reminder emails
• Receptionist duties (answering occasional calls)
• Personal errands(purchasing gifts for loved ones/family members)
• Hotel and Flight Booking
• Preparing Slideshows (Powerpoint Presentations)
• Answering support tickets (with the use of Zendesk)
• Dropbox / Google Drive Organization
CRM:
Shopify
Zendesk
Salesforce
Hubspot
Siebel
EStore
My vision is to provide customized virtual business management and support services to business owners and to take the weight off their shoulders, giving them back the time and energy to run a successful business.