Ferdie

Virtual Assistant/Live Chat Support (Customer Service Repres

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Overview

Looking for full-time work (8 hours/day)

at $2.36/hour ($454.56/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

March 19th, 2021

Profile Description

Recently, I worked in a customer service related job where I can assure that I am knowledgeable about dealing with clients and customers. My recent job taught on me on how to deal with different personalities to achieve the main goal which is the "Customer Satisfaction".

In addition, I have also some experience about graphic designing. I have learned this skill through my studies, as my major subject, during my high school days and still continued to discover more from it. I am very open to many opportunities which I know that it will help me to be more successful.

I bring with me a solid foundation in chat support cultivated within the dynamic environment of the BPO industry. Throughout my experience, I've honed my skills in providing exceptional customer service through written communication channels. My experience includes resolving inquiries promptly, demonstrating deep product knowledge, and fostering positive customer relationships. I am adept at navigating various software platforms and ensuring customer satisfaction remains paramount in every interaction.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

As someone with 2+ years of experience in chat support, I've honed my ability to provide efficient and effective customer assistance through written communication. This role has equipped me with strong problem-solving skills, patience, and the ability to adapt quickly to different customer needs and inquiries. I've developed a keen understanding of product knowledge and troubleshooting techniques, ensuring that I can resolve issues promptly and with a high level of customer satisfaction. My experience has also taught me the importance of clarity and empathy in communication, helping me build positive rapport and trust with customers while handling their concerns professionally.