A licensed professional teacher and experienced customer service representative with over five years of expertise in both inbound and outbound support across healthcare, financial, and telecommunications accounts. Skilled in handling insurance claims, billing, prior authorizations, and pharmacy-related concerns, with proven ability to manage escalated calls as part of a member escalation team. Adept at navigating complex customer issues with professionalism, empathy, and resourcefulness. Highly familiar with customer service processes, demonstrating strong communication, multitasking, and problem-solving skills. Recognized for maintaining a positive attitude under pressure and delivering exceptional service that fosters trust and satisfaction.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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