Chiharu

VA| Customer Service Specialist | Executive Assistant

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $7.31/hour ($1,408.00/month)

Bachelors degree

Last Active

June 27th, 2026 (14 days ago)

Member Since

March 13th, 2021

Profile Description

I am a dependable and detail-oriented Customer Support & eCommerce Virtual Assistant with over 5 years of experience supporting US, Australian, and Canadian brands. I specialize in providing high-quality email and chat support while managing back-end eCommerce operations to ensure smooth customer experiences.

I have hands-on experience using Zendesk, Gorgias, Shopify, and Amazon Seller Central, handling tasks such as order tracking, refunds, replacements, returns, address changes, and fraud checks. I also manage customer reviews, respond to low-star feedback, and coordinate with warehouses and third-party logistics teams to resolve order issues efficiently.

Currently working with a fast-growing eCommerce brand, I handle high volumes of customer inquiries while maintaining accuracy, professionalism, and empathy. I am comfortable working independently, following SOPs, and collaborating with internal teams through Slack, MS Teams, and other communication tools.

I am highly organized, quick to learn new systems, and committed to delivering excellent customer service that builds trust and long-term customer loyalty. I am seeking a stable, long-term remote role where I can contribute my experience, grow with the company, and add consistent value to the team.