Customer Service Specialist/ Data Encoder/ Admin Assistant

Overview

Looking for full-time work (8 hours/day)

at $3.76/hour ($727.26/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 19th, 2026 (5 days ago)

Member Since

February 25th, 2021

Profile Description

PROFESSIONAL SUMMARY

Experienced Customer Service Representative, Virtual Assistant, and Email & Chat Support Specialist with over 10 years of experience supporting customers across technology, e-commerce, hospitality, banking, telecommunications, and delivery service industries. Proven ability to manage high-volume customer interactions through email, live chat, ticketing systems, and account management platforms while maintaining exceptional service quality and customer satisfaction. Skilled in CRM systems, Zendesk, administrative support, issue resolution, research, and cross-functional collaboration. Recognized for strong communication skills, attention to detail, problem-solving abilities, and the capacity to thrive in remote work environments.

CORE COMPETENCIES

• Customer Service & Customer Support
• Email & Chat Support
• Virtual Assistance
• Administrative Support
• Customer Relationship Management (CRM)
• Ticket Management & Case Resolution
• Account Management
• Escalation Handling
• Customer Retention & Satisfaction
• Data Entry & Documentation
• Research & Investigation
• Problem Solving
• Time Management
• Multitasking
• Written & Verbal Communication
• Remote Team Collaboration

TECHNICAL SKILLS

• Zendesk
• CRM Platforms
• Microsoft Office Suite
• Google Workspace (Docs, Sheets, Gmail, Drive)
• Zoom
• Skype
• Email Management Systems
• Live Chat Platforms
• Ticketing Systems
• Internet Research

PROFESSIONAL EXPERIENCE

RMA / Email Processing Specialist
TD SYNNEX | 2024 – May 2026

• Processed customer return requests through email and ticketing systems.
• Investigated return eligibility and ensured compliance with company return policies.
• Coordinated with vendors, carriers, resellers, and internal departments to resolve customer concerns.
• Managed multiple customer cases simultaneously while maintaining accuracy and service quality.
• Documented customer interactions and maintained detailed case records.
• Escalated complex issues and monitored resolution through completion.

Customer Service Specialist (Airbnb – Live Chat Support)
24-7 Intouch Philippines | 2019 – 2023

• Delivered customer support through live chat, messaging, and email channels.
• Assisted customers with reservations, payments, cancellations, account concerns, and policy inquiries.
• Resolved customer complaints while maintaining a high level of customer satisfaction.
• Managed multiple conversations simultaneously in a fast-paced support environment.
• Recorded detailed customer interactions within CRM and support systems.
• Collaborated with internal teams to ensure prompt issue resolution.

Customer Specialist (Uber Eats)
TaskUs | 2016 – 2018

• Supported restaurant partners and customers through multiple communication channels.
• Assisted with account setup, menu management, troubleshooting, and operational concerns.
• Resolved delivery, order, and payment-related issues.
• Conducted account research and investigations to identify appropriate solutions.
• Maintained accurate customer records and account documentation.

Financial Support Specialist
Bank of America (TeleTech) | 2013 – 2015

• Assisted customers with banking inquiries, account maintenance, and service requests.
• Investigated account concerns and provided timely and accurate resolutions.
• Maintained compliance with company policies, procedures, and security requirements.
• Handled sensitive customer information with professionalism and confidentiality.
• Built customer trust through effective communication and problem-solving.

Support Specialist
Comcast (Convergys) | 2011 – 2013

• Provided technical support for internet connectivity, routers, modems, and online accounts.
• Guided customers through troubleshooting procedures and issue resolution.
• Scheduled technician appointments when required.
• Maintained detailed records of customer interactions and support activities.
• Consistently delivered professional and customer-focused service.

EDUCATION

Bachelor in Office Administration
Polytechnic University of the Philippines (PUP)

ADDITIONAL QUALIFICATIONS

• Over 10 years of customer service and support experience
• Extensive background in email, live chat, and account support
• Strong written and verbal English communication skills
• Experience supporting international customers and clients
• Proven ability to work independently in remote environments
• Detail-oriented with excellent organizational and multitasking abilities
• Strong customer-focused approach with a commitment to service excellence