CSR - Order Management (Operation) / Admin. Asst.

Using Oracle for order processing and CRM.

With work experience as order entry it builds the skill of attention to detail because it involves accurately processing and entering a high volume of customer orders, verifying part numbers, quantities, lead times, and specifications. Small errors in data entry can lead to significant issues such as incorrect shipments, delays, or billing mistakes. Therefore, maintaining precision in reviewing purchase orders, validating information, and coordinating with multiple teams requires a keen eye for detail to ensure orders are fulfilled correctly and efficiently.

One notable achievement received was FY23 & FY25 Exemplary Associate of the Quarter (Ahead of the Curve). The highlights are the significant improvement of the India Tier 0 Order Acknowledgment Turnaround Time, increasing it from 73% to 94%. This accomplishment demonstrates my commitment to timely task completion and maintaining clear, professional communication with customers. My efforts were also praised by INDIA counterparts, underscoring my ability to build and sustain positive customer relationships.

Awarded in FY23 & FY25 as Exemplary Associate of the Quarter in Emerson Electric Asia. I was recognized for my strong work ethic, timely task completion, and significant improvement in Turnaround Time for order processing.

Able to communicate professionally. With experience working with other nationalities across APAC and also with US, SWEDEN and UK.

I help maintain organization by efficiently sorting, prioritizing, and responding to emails in a timely manner, keeping the inbox clutter-free and ensuring important messages are promptly addressed. This allows for better time management and clear communication.

I am proficient in utilizing MS Excel to create and maintain detailed spreadsheets that ensure accurate data entry, efficient tracking, and easy retrieval of information.

Highly organized, detail-oriented, and experienced in managing schedules using Outlook and calendar tools. I am proficient in coordinating meetings and communication via MS Teams, ensuring smooth virtual collaboration. My ability to handle email management, calendar coordination, and task prioritization, combined with my quick adaptability to new tools and processes, enables me to support busy professionals efficiently and proactively.

Awarded in FY23 & FY25 as Exemplary Associate of the Quarter (Ahead of the Curve) due to my valuable contribution for improving order processing turnaround time.

Proficient in utilizing MS365 tools, especially Power Apps and Power BI, to streamline workflows, enhance data management, and generate actionable reports.

I have extensive experience in order management, handling high volumes of customer orders daily across international regions. My responsibilities include accurately processing orders, validating purchase orders for completeness and compliance, and coordinating with cross-functional teams such as procurement, production, logistics, and sales to ensure timely fulfillment.

coordinating with cross-functional teams such as procurement, production, logistics, and sales to ensure timely fulfillment of orders.

You may check the link below for some sample edits. https://drive.google.com/drive/folders/1aiSduSDrMXNpPNjNTbOux9qkiAF4BYJR?usp=sharing