Ranjo,

Major Incident Manager | Escalation Specialist | ITSD

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Overview

Looking for part-time work (6 hours/day)

at $9.96/hour ($1,440.00/month)

Associates degree

Last Active

July 7th, 2026 (4 days ago)

Member Since

February 16th, 2021

Profile Description

Hi, I'm Jhon.

I have almost 9 years of experience in customer service, technical support, IT service desk, and team leadership. I've worked with international clients, handled escalations, managed remote teams, and supported users with both technical and account-related concerns.

I'm experienced with ServiceNow, Jira, Active Directory, Microsoft 365, CRM systems, AWS, Citrix, and other support tools. I'm also comfortable with data entry, documentation, reporting, and administrative tasks.

I'm someone who learns fast, communicates well, and takes ownership of my work. Whether it's helping customers, solving technical issues, or keeping things organized behind the scenes, I always make sure the job gets done.

I'm looking for a long-term opportunity where I can contribute, continue learning, and become a reliable part of your team.

Top Skills

Marketing » Social Media Management » Social Media Marketing

Office and Administration » Email Management

Office and Administration » Personal Assistant

Other Skills

Marketing » Content Creation » Proofreading

Customer Support » Email Support

Office and Administration » Translation

Office and Administration » Data Entry

Marketing » Email Marketing

E-Commerce » Inventory Management » Quality Control

Professional Services » Management Services » Inventory Management

Customer Support

Customer Support » Phone Support

Customer Support » Sales Support

Customer Support » Phone Support » English Speaking

Marketing » Direct Mail Marketing

Basic Information

Age: 30

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Jose Del Monte, Bulacan

Tests Taken: IQ
Score: 125: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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