Mary

Shopify Email Support | Intercom Reamaze | 10K Tickets Resolved

With Timeproof

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $13.25/hour ($1,280.00/month)

Bachelors degree

Last Active

June 30th, 2026 (9 days ago)

Member Since

February 6th, 2021

Profile Description

Customer Support & Social Media Specialist

Customer-focused Support Representative
Fast response times
Live Chat | Emails | Tickets | SOP Management

Here’s how I can help your business grow:

Customer Support Excellence
I specialize in creating smooth and positive customer experiences. From managing support tickets and live chats to organizing SOPs and knowledge bases, I help businesses deliver reliable and efficient customer service.

Tools I’ve used:
• Gorgias
• Freshdesk
• LiveChat
• Zoho SalesIQ
• Intercom
• Tidio

E-Commerce Support
I can help manage your online store operations, including product listings, order management, returns, refunds, and customer inquiries — making sure everything runs efficiently behind the scenes.

Tools I’ve used:
• Shopify
• ShipStation
• Canva

Social Media Management
From responding to DMs and comments to scheduling content and maintaining engagement, I can help strengthen your online presence and build meaningful customer connections.

Platforms & tools:
• Instagram
• Facebook
• X
• TikTok
• YouTube
• Hootsuite
• Buffer

Additional tools:
• Slack
• WhatsApp
• Skype
• Airtable
• Zapier
• Google Workspace
• Pinterest
• CapCut

Ready to elevate your customer experience and streamline your support?

Send me a message and tell me more about your business.
Let’s schedule a quick discovery call and see how I can help.

Talk soon!

Molly