Costumer Service / VA / Freelancer

Experienced in customer support with a strong background in hospitality and healthcare services. Skilled in handling customer inquiries, resolving concerns, managing bookings and scheduling, and delivering professional assistance through phone, email, and CRM platforms. Known for providing excellent customer experiences, building client relationships, and maintaining accurate records while working in fast-paced environments.

Experienced in handling customer inquiries and providing timely email support in the hospitality and healthcare industries. Skilled in managing booking requests, resolving customer concerns, coordinating with internal teams, and maintaining professional communication to ensure excellent client satisfaction. Proficient in email handling, scheduling, CRM tools, and administrative support.

Experienced in phone support with a strong background in hospitality and healthcare customer service. Skilled in handling inbound and outbound calls, assisting customers with bookings and inquiries, resolving concerns efficiently, and providing professional communication to ensure customer satisfaction. Experienced in using CRM and call management tools while maintaining accuracy and excellent service in fast-paced environments.

Handled accurate data entry and maintenance of client and reservation records using CRM systems and Microsoft Excel, ensuring data consistency, completeness, and confidentiality while supporting daily operations and reporting tasks.

I am proficient in office and productivity tools, especially Microsoft Excel, which I use for data entry, reporting, scheduling support, and performance tracking. Alongside other CRM and communication systems, I apply my organizational and analytical skills to manage client information, support team operations, and improve workflow efficiency.

I manage email communications efficiently, ensuring timely responses, proper prioritization, and organized inbox handling. I handle high volumes of messages by categorizing, filtering, and flagging important correspondence to support smooth daily operations and prevent missed communications.