Amazon Virtual Assistant | Customer Service Expert | Account & Case Management S

• Managed Amazon Seller Central accounts for multiple clients. • Optimized product listings • Processed and monitored customer orders and fulfillment activities. • Handled negative review removal requests and account health concerns. • Managed inventory levels and purchasing activities. • Generated reports and analyzed account performance metrics. • Maintained accurate records through data entry and spreadsheet management. • Conducted product research to identify profitable and high-demand products. • Resolved listing-related issues, including suppressed listings, stranded inventory, variation problems, and catalog errors. • Investigated and resolved account-related issues to maintain account health and compliance. • Created and optimized Amazon product listings following Amazon best practices. • Reimbursements Processing • Assisted sellers in maintaining account health and performance metrics. • Escalated complex cases to internal departments for resolution. Managed inventory levels and coordinated purchasing activities with suppliers and vendors.

• Assisted customers through phone and email support. • Resolved customer inquiries, complaints, and order-related concerns. • Maintained high customer satisfaction ratings. • Processed customer requests and updated account information accurately

• Investigated and resolved seller account issues through email and phone channels. • Provided support to Amazon sellers regarding account management, listings, inventory, orders, and policy compliance. • Guided sellers on Amazon policies, procedures, and best practices.

I have basic English speaking skills and can communicate clearly in everyday and work-related conversations. I can understand instructions, ask questions, and respond appropriately. I am continuously improving my English through daily communication and work experience.

I have experience managing emails in both personal and professional environments. I can organize inboxes, respond to inquiries, prioritize important messages, and maintain clear communication. I am comfortable handling email-related tasks efficiently while staying organized and attentive to details.