Airene

Virtual Assistant | Customer Support & Admin Tasks Expert

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Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Associates degree

Last Active

June 26th, 2026 (2 days ago)

Member Since

January 24th, 2021

Profile Description

Hi, I’m Airene Grace, a Customer Support Virtual Assistant with over 10 years of experience supporting e-commerce brands through email, chat, and social media. I focus on providing fast, clear, and friendly support that builds customer trust.

Here’s how I can help:

- Respond to customer inquiries via email, chat, and social media
- Manage orders, returns, exchanges, and follow-ups
- Escalate complex issues and ensure proper resolution
- Create internal guides and help improve workflows
- Prepare reports and assist with admin tasks

Tools I’ve used:

- Zendesk, Salesforce, Shopify, Bliss
- Google Workspace, Lucrativ, Calendly

I’m detail-oriented, reliable, and calm under pressure, even during busy days. I always make sure customers feel heard and supported.

If you’re looking for someone who can learn your systems quickly and help keep your support and operations running smoothly, I’d love to work with you.