Chat/Email/QA/Rostering Coordinator/Admin Support

Overview

Looking for part-time work (6 hours/day)

at $7.53/hour ($1,090.92/month)

Associates degree

Last Active

July 7th, 2026 (2 days ago)

Member Since

January 21st, 2021

Profile Description

With over 14 years of experience in customer service, quality assurance, workforce coordination, and administration, I bring a strong background in managing people, processes, and day-to-day operations with accuracy and efficiency. My career has evolved from customer support and team leadership into Quality Assurance and most recently Rostering Coordination for an Australian NDIS provider, where I manage complex staff scheduling and operational support.

As a Rostering Coordinator, I am responsible for creating and maintaining client rosters, coordinating last-minute schedule changes, filling urgent shifts, managing cancellations, and ensuring continuity of care while complying with client funding and support requirements. I work closely with clients, families, support coordinators, and support workers to communicate roster updates and operational information.

I also handle a wide range of administrative responsibilities, including timesheet approvals, payroll validation, reimbursement processing, Deputy workforce management, KPI reporting, onboarding support, staff communications, and documentation management. My experience in Quality Assurance has strengthened my attention to detail, analytical thinking, coaching abilities, and commitment to maintaining high standards of accuracy and compliance.

I am highly organized, adaptable, and proactive, with excellent communication and problem-solving skills. I thrive in fast-paced environments where multitasking, stakeholder management, and delivering exceptional service are essential. Whether it's workforce planning, quality assurance, customer support, or administrative coordination, I am committed to delivering reliable results and contributing positively to any team I join.