Jonie

Customer Support Specialist | Email & Chat Support | Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

Bachelors degree

Last Active

July 13th, 2026 (10 days ago)

Member Since

January 18th, 2021

Profile Description

Virtual Assistant | Customer Service | Email & Chat Support

Hello! I'm Jonie Vallador, a dedicated customer support virtual assistant with over 5 years of experience in customer service, content moderation, trust & safety operations, and administrative support.

I have worked with companies such as Match Group, HelloFresh, and WNS Philippines, helping customers, resolving issues, reviewing content, investigating reports, and ensuring high-quality service standards.

My goal is to help businesses improve customer satisfaction, streamline operations, and maintain safe online communities through professional support and attention to detail.

Services I Offer<8efe80624d780eba0c6493ec45140364>Email Support
Chat Support
Customer Service
Virtual Assistance
Administrative Support
Data Entry
Content Moderation
Trust & Safety Operations
Fraud Prevention
Account Reviews & Verification
Internet Research

Tools & Platforms

Zendesk
Google Workspace
Microsoft Office
Canva
Slack
Zoom
CRM Systems

Professional Experience

Match Group
Trust & Safety Specialist / Content Moderator

Reviewed user-generated content and accounts for policy compliance.
Investigated reports involving fraud, abuse, and suspicious activity.
Enforced platform guidelines and maintained community safety.

HelloFresh
Customer Support Representative

Assisted customers with billing concerns, orders, subscriptions, and refunds.
Provided support through email and chat channels.
Maintained high customer satisfaction standards.

WNS Philippines
Customer Service Representative

Handled customer inquiries and account-related concerns.
Processed requests and escalations efficiently.
Delivered excellent customer service in a fast-paced environment.

Why Hire Me?

Strong communication skills
Detail-oriented and organized
Fast learner
Reliable and professional
Excellent problem-solving abilities
Able to work independently and meet deadlines

I am committed to helping businesses deliver exceptional customer experiences while maintaining efficient operations and high-quality service.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Experienced in handling customer inquiries, account concerns, billing issues, and escalations through professional and timely email communication.

Customer Support » Chat Support

Experience: 5 - 10 years

With over 5 years of customer support experience, I have assisted customers through email and chat channels, resolving inquiries, account concerns, billing issues, refunds, and service-related requests. I am committed to delivering exceptional customer experiences while maintaining professionalism, accuracy, and high customer satisfaction.

Virtual Assistant

Experience: 1 - 2 years

Strong administrative and customer support background with over 5 years of experience managing emails, handling documentation, conducting research, organizing information, and supporting daily business operations efficiently and professionally.

Other Skills

Customer Support » Content Management

Experience: 1 - 2 years

Experienced in reviewing user-generated content to ensure compliance with community guidelines and platform policies. Skilled in identifying policy violations, investigating reports, handling account reviews, and maintaining safe online communities. Strong attention to detail, critical thinking, and decision-making skills developed through Trust & Safety and content moderation operations.

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Santa Barbara, Iloilo

Tests Taken: IQ
Score: 136: DISC
Dominance: 39%
Influence: 19%
Steadiness: 28%
Compliance: 14%