I hold a Bachelor of Science in Biology and have built a diverse professional background over the past seven years. After graduating, I pursued opportunities where I could apply my skills effectively.
I began my career as a Customer Service Representative at Alorica Teleservices Inc., gaining valuable experience in customer support. I then transitioned into the IT industry, joining Accenture Inc. as an IT Service Desk Analyst, where I provided technical support for two years.
Through dedication and expertise, I was promoted to Level 2 - Remote Technology Support, handling more complex IT issues. I later advanced to Level 3 - LTS (Remote Deployment Team), specializing in IT infrastructure deployment and system implementations.
This career progression has strengthened my technical skills, problem-solving abilities, and adaptability in IT support and service management.
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