Dual Expertise: Customer Service Specialist & UX Designer

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 11th, 2024 (34 days ago)

Member Since

April 29th, 2014

Profile Description

From Vision to Reality: Unleashing the Potential of Your Dreams through Expert Customer Service and Intuitive User Experience Design

Hi there! I am Upgrade to see actual info, your passionate customer service specialist and UX designer who's dedicated to your success through the user-centered design approach.

What do I offer?
- Customer Support (chat, email, phone)
- Web and Mobile Design
- UX Research and UX Analysis
- Wireframes and Prototyping
- Project Management

Skills:
- Customer Support Service
  Demonstrated expertise gained as a Call Center agent in 2 different companies.
  Exceptional phone etiquette and a high tolerance for handling irate customers.
- UX Design Profeciency
  Proven ability to understand and address customers' concerns as a UX designer.
  Empathetic approach in formulating solutions beneficial for both customers and business clients.
- Multitasking and Innovation
  Accomplished in managing multiple projects simultaneously.
  Contributing fresh ideas to foster company growth.
- Team Collaboration and Adaptability
  A dedicated team player with the capacity to thrive under pressure.
  Open and receptive to constructive criticism for continuous improvement.

Tools:
My design toolbox includes Figma, Canva, and Webflow. For prototyping, I rely on Figma. For project management I use Monday.

With my previous company, I am used to wearing different hats and I am willing to do the same for you to bring your dreams into reality.
Excited to collaborate with you!